Terms and Conditions


Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

Print Stafford reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you ordered on our website. You may withdraw your consent to receive communications from us electronically by contacting info@printstafford.com.

General

All the terms and conditions and/or any transactions occurring on-line at www.printstafford.com by phone are subject to the laws of the United Kingdom.  Print Stafford is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.   The Buyer’s order shall be deemed an acceptance of the Seller's terms.

Regarding Design

Print Stafford will undertake certain design works without prior payment dependent on size and hours required. If the size of the design is in excess of normal work (s) Print Stafford will require stage payments. Please note that nothing will be sent into our print production until payment has been received in full including any artwork fees.

Reservations

All orders are subject to acceptance by Print Stafford. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.

Returns

Due to the nature of the products that we offer (customised), no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in within 24 hours after receipt of the merchandise. After this time frame no complaint will be accepted.
Print Stafford cannot accept complaints due to data that has been supplied incorrectly.
To qualify your complaint, Print Stafford may ask you to send some copies (In some cases 100% of the product) of your complaint related product. Please also note that because Print Stafford cannot give guarantee of productions colour, product colour, time, lamination, die cut, embossed, spot UV, print finish or cutting, Print Stafford can therefore not accept any complaint on this ground.

Warranty

Print Stafford neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying.  Print Stafford may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price.

Shipping

Print Stafford only use trusted courier services. All times stated are as accurate as can be at time of order; however Print Stafford expects no liability or loss of earnings for late delivery in any way. Print Stafford is not responsible for any product damage between the transit from the print factory to the clients address. Print Stafford always deliver goods with high quality packaging and trusted courier services. Once the goods are in the hands of the courier, any damage occurred afterwards, Print Stafford are not responsible for.  However as a responsible supplier Print Stafford may be able to help to sort out the issue between you and courier. Print Stafford strongly recommend the client should not to receive any goods in damaged conditions.  If they receive them, Print Stafford will not be able to sort out the issue. If you have to receive the goods in damaged conditions (in case of your goods being needed desperately), please sign for the goods as DAMAGED. This way Print Stafford can sort the problem out with the courier.

Regarding Cutting and Folding

Although Print Stafford only use the best machinery for its production, there still has be some sort of tolerance for cutting, guillotining, folding etc.; which should be acceptable by the customer.  A Minimum 2 mm of cutting and folding tolerance should be acceptable.

Regarding Proofing

When agreeing a proof of artwork you are agreeing to the terms and conditions stated in this document. You are also confirming that all spelling and alignment is to your knowledge correct and to your satisfaction. Print Stafford accepts no responsibility for error once a proof has been agreed. No refund will be given and this will not be seen as grounds for complaint.

Limitation of Liability

Print Stafford will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations. Print Stafford shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold Print Stafford responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Print Stafford and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.

Web Design and Build

In terms of the site code, we remain the author and owner of intellectual property. This is not the same as owning your website, and we don't take any ownership of any design, content or ideas that you provide.

What we own is the specific lines of code that we've written to apply your requirements, and any designs we've produced. There is a simple reason for this. When we develop a new website, we'll probably use small elements of code that we've used in previous projects. For example, if we've already developed a contact form or some similar small feature, we're going to use and adapt that code rather than starting from scratch. It saves our time and your money. If we give you ownership of our code, we can't do this.

The way we write and organise our code is in a sense the main asset of our company, and if we gave up intellectual property for every project neither you nor we would benefit from that cumulative experience.

It's also worth knowing that by law all code, design and similar services are owned by the author. This is protected in the Copyright, Designs and Patents Act 1988, so even if it's not mentioned in a contract or you haven't agreed any terms, your designer or developer still owns intellectual property by default.

Cancellations and Refunds

Print Stafford and its affiliated companies will not refund any money for the orders that were shipped or were cancelled after the order was being processed.