FAQ’s or Frequently Asked Questions
Have you ever had a print question and either didn’t know where to find the answer or thought it was to basic to ask?
If so, you’ve come to the right place.
As the name would suggest, this section is a selection of answers to the easy and frequently asked questions our clients commonly ask us.
We hope this gives you the answers you need, but if you can’t find what you are looking for just get in touch we would be more than happy to help.
Our most commonly asked FAQ’s
I am after something I can’t find on your site, can you help?
Sure! We offer many products that are not online you can check our navigation or you can get in touch if its something we do we will let you know.
Can I see some samples of paper types?
Sure! Let us know what paper samples you would like to see and we will despatch them for you. We can advise on suitable paper types to suit your print and your budget. We also wrote about the types of paper available for printing.
What are the delivery charges?
Delivery is included in the prices, unless otherwise indicated. Each of our product pages has a typical turnaround time on the page so you can be sure that you have all the information that you need!
Can you despatch to multiple sites?
Yes we can. Please get in touch if you need multiple address distribution as this is not a default throughout our website.
How long will it take to print my project?
Our standard turnaround is 2-3 working days for print production.
Please note: it’s working days from artwork approval and not when you place the order.
If you need things in a hurry, please get in touch to discuss this.
How do I know if my files are ready to print?
The easiest way to do this is to get a Free File Check. All you do is send your file and we’ll get back to you to let you know if your file is ready to print. Please note that its best to place your order first as this helps us gather the information required on size etc as well as focus on helping live orders.
(Remember: If you’re faced with a problem you don’t know how to handle, get in touch. We’ll probably be able to help!)
How do I send you my artwork?
Once you’ve placed an order, you are able to upload your work directly through the order itself. If your files are considerable or you have many multiple designs, we recommend using WeTransfer.
What methods of payment do you accept?
Payment is made via card, using either Stripe, or bank transfer whilst ordering. We take all major credit and debit cards.
I’m not in Stafford – can you quote for my print?
Absolutely – we’re called Print Stafford as we are based in Stafford, Staffordshire and we loved the name.