Printing FAQs & Help Advice
Looking for answers to common printing questions?
Our FAQs cover artwork requirements, delivery, turnaround times, design services, ordering information and more.
Whether you need advice on artwork, help choosing the right product or a quotation for a print project, our friendly team are always happy to help.
Your Printing FAQs Answered
We’ve compiled answers to some of the most common questions (FAQs) we receive about printing, artwork, delivery, ordering and design services.
If you can’t find the answer you’re looking for, our team will be happy to help.
Ordering & Quotes
Can I request a quote before placing an order?
I'm not in Stafford – can I still order?
Absolutely. While we’re based in Stafford, we work with customers throughout Staffordshire and across the UK. Free Nationwide delivery is available on our full range of printed products.
What payment methods do you accept?
We accept all major debit and credit cards through our secure online checkout. Bank transfer may also be available for certain orders by prior arrangement.
Artwork & Design
What files do you accept for printing?
We recommend supplying your artwork as a print-ready PDF with the correct size, bleed and resolution settings.
We can also accept high-resolution JPEG files for many products.
If you’re unsure whether your artwork is suitable for print, send it to us, and we’ll be happy to take a look.
How do I send my artwork?
Artwork can be uploaded during the ordering process, submitted through our contact form or emailed directly to us. For larger files, we may recommend an alternative file transfer method.
Do you offer design services if I don't have artwork?
Yes. We offer professional graphic design services for customers who need help creating artwork from scratch or refining an existing design. We’ll work with you to create artwork that’s both effective and ready for print.
I'm not familiar with bleed, margins and crop marks – can you help?
Of course. These are common print requirements that help ensure your finished product prints correctly. If you’re unsure about artwork setup, our team can offer guidance and point you towards helpful resources before your order goes to print.
Delivery & Turnaround
How long does it take to print and ship my order?
Turnaround times vary depending on the product and quantity required. Most product pages include an estimated turnaround time, and we’ll always advise if a job requires additional production time. Delivery times are in addition to production times.
What are the delivery charges?
What if I need my prints sooner than your standard turnaround?
If you have a deadline, please get in touch before placing your order. In many cases we’re able to offer faster turnaround options depending on the product, specification and current production schedule.
Products & Printing
I'm looking for a product not listed on your website. Can you help?
Yes. We regularly produce custom print products and bespoke specifications that may not be listed online. Contact us with your requirements and we’ll let you know if we can help.
Can I see samples of paper types before placing my order?
Can you provide finishing services such as binding or perforation?
Yes. We offer a range of print finishing options across selected products, including binding, perforation, lamination, folding and more. If you’re looking for a specific finish, please get in touch and we’ll be happy to advise.
Still Need Help?
Can’t find the answer you’re looking for?
Whether you need advice on artwork, help choosing the right product or a quotation for a print project, our friendly team are here to help.
- Expert print advice
- Artwork support
- Fast response times
- Free UK delivery
