Print Stafford FAQs | Common Questions and Answers
Got a Printing Question? We’ve Got Answers!
Welcome to our Frequently Asked Questions or FAQs page, where we’ve compiled the most common queries our clients have about print services, paper types, turnaround times, and more. If you don’t find the answer you’re looking for, please get in touch and we’ll be happy to help.
General Product & Service Questions
I’m looking for a product not listed on your site. Can you help?
Absolutely! We offer many custom print products beyond what’s online. If you don’t see what you need, contact us. We’ll let you know if we can produce it or suggest an alternative.
Can I see samples of paper types before placing my order?
Yes, we’d be happy to send you free paper samples. Contact us with your mailing address, and we’ll dispatch them quickly. We can also advise on the best paper stocks for your project and budget. For more details, visit our Paper Types page.
How do I know if my files are ready to print?
The easiest way to do this is to get a Free File Check.
All you do is send your file and we’ll get back to you to let you know if your file is ready to print.
Please note that its best to place your order first as this helps us gather the information required on size, etc, as well as focus on helping live orders.
(Remember: If you’re faced with a problem you don’t know how to handle, get in touch. We’ll probably be able to help!)
What is the minimum order quantity for each product?
This is dependent on what the product is, we can produce many items with lower quantities.
It is often better however to order slightly more as with print – it can be more cost effective and helps not only to reduce your carbon footprint but also be more efficient.
Do you handle variable data printing (e.g., names, addresses)?
With some of our product range this is possible yes.
Can you provide finishing services like binding or perforation?
For the most part our online catalogue is setup to make it easier for you to find the right finished product.
If however you can’t find the finish you are looking for feel free to get in touch and we can see if we can help.
You can use our request a quote page.
Artwork & File Preparation
How do I send you my artwork?
Once you’ve placed an order, you are able to upload your work directly through the order itself.
If your files are considerable or you have multiple designs, we recommend using WeTransfer.
You can read more on the send print ready artwork page.
How do I know if my files are ready to print?
To know if your files are ready to print you should check our send artwork page it has some great advice and tips to ensure you send your artwork correctly.
Do you offer design services if I don’t have artwork?
Yes we do offer a competitive design service if you do not have artwork.
Either email us at info@printstafford.com with your design brief or use our design service page.
Please give us as much information as possible about your print project.
This will help us give you an accurate costing.
Can you match specific brand or Pantone colours?
We do not currently offer Pantone colour matching due to the way our production works. We work the same as most online printers using a mix of digital and litho printing.
What file formats do you accept for large-format prints?
For large format prints its best to send flattened PDFs or high resolution jpegs.
We always recommend designing your artwork at 100% the size and if a jpg a 300 dpi file is required.
I’m not familiar with bleed, margins .etc — can you help?
We sure can!
We write articles on these very topics all the time for this very reason.
To learn more about bleed, you should read:-
What is Bleed in Print, and How to Create a Bleed?
To learn more about DPI, you should read:-
What is Dots Per Inch or DPI?
To learn more about CMYK, you should read:-
Master the Essentials: RGB vs CMYK Explained
Shipping & Delivery
What are the delivery charges?
Delivery is included in the prices, unless otherwise indicated.
Each of our product pages has a typical turnaround time on the page so you can be sure that you have all the information that you need!
Can you despatch to multiple sites?
Yes we can. Please get in touch if you need multiple address distribution, as this is not a default throughout our website.
How long does it take to print and ship my order?
We typically produce your prints within 2-3 working days after artwork approval.
Delivery usually takes an additional 1-2 working days, depending on your location.
If you need a faster turnaround, please get in touch about our rush services.
What if I need my prints sooner than your standard turnaround?
If you need your printed items sooner that stated on the product page – get in touch with us and let us know and we can see what we can do.
We can’t always as it is very much dependent on the product and options you require as well as your preferred deadline.
Do you ship internationally?
We only ship currently to mainland UK.
Do you provide tracking information for orders?
Yes we use a wide range of couriers for our orders and provide tracking details and order updates throughout the production process.
Payment & Ordering
What methods of payment do you accept?
Payment is made via card, using either Stripe, or bank transfer whilst ordering. We take all major credit and debit cards.
I’m not in Stafford – can you quote for my print?
Absolutely – we’re called Print Stafford as we are based in Stafford, Staffordshire and we loved the name.
Can I request a proof before printing?
We do not offer printed proofs, we are afraid.
These are not cost effective for us to offer. We do create a screen proof of your design to represent how your item will look at size.
What if there’s an error in my order?
Errors happen, rarely but they do. It is the nature of being human!
If you have an error with your order get in touch with the team at Print Stafford and we will have a look at what went wrong.
Do you offer trade or reseller discounts?
Although our prices and product range is good enough for trade and resellers alike we do not offer discounts for trade or resellers.
Can you invoice my business / accept purchase orders (POs)?
Due to the nature of the products we produce we do not offer credit accounts.
We are firm believers in the Pay As You Go system.
Our production queues like most online business is controlled by our payment systems. This ensures that our production team is focusing on printing and producing items that have been paid for.
It also cuts down on our admin work which our admin teams love!