FAQ’s or Frequently Asked Questions

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common printing questions our clients ask.

We hope this gives you the answers you need, but if you can't find what you are looking for just ask us we would be more than happy to help.

Do you accept online payments?

We accept online payments via Paypal and you can make card payments even if you dont have a Paypal account. We also accept bank transfers and payments over the phone. We do not accept cheques. Please note that if you choose Bank Transfer funds will have to be cleared in our account before your order can go into our print production run.

Why do you send me a proof when I have supplied the artwork?

This is so that you can check that everything you see is correct. Images and text can drop out of PDF’s, fonts don’t always embed and pages can be corrupt. It also gives you the opportunity to make sure you have uploaded the correct file for printing.

What file types do you accept – can I send a Word document?

We prefer hi-res PDF files or jpg files. Whilst we can accept word and publisher files due to the fact that these might change between systems due to fonts etc. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources. We will convert your document and send it back for your approval before it goes to print to ensure it looks as your designed it.

What is a PDF?

PDF stands for Portable Document Format. It is used for transferring files between computers and ensures that the file displays exactly the same to the end user as it did to the creator, regardless of differences in their computer systems. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
Whilst a PDF might look OK on screen it must meet certain criteria to ensure that it prints correctly. A PDF meeting these criteria is print-ready.

The most important criteria that must be met for a print-ready PDF are:


Any fonts used must be embedded or the text outlined (turned into a graphic). A font used on your system might not be available on our system, and this can cause the PDF to display incorrectly.


If printing to the edge of the page the PDF must have bleed information. Ideally we prefer 3mm bleed on all edges.


The PDF must contain colours defined in CMYK colours. It must not contain RGB colours, as these are only suitable for viewing on screen. We automatically convert your RGB colours to CMYK but please check as they may change and become darker or lighter depending on the colour used.


Images must be at least 300dpi at the size they will be printed.

What is Full colour printing?

This is also called process printing and uses four colours to reproduce all the different colours and shades that you might see on the pages of a brochure for example. The colours are often referred to as cmyk – cyan, magenta, yellow and black – which is why we ask you to set up your artwork/images in this format so that they will print correctly and you will avoid undesirable results.

What is GSM?

This is the weight of the paper, the higher the number the heavier or thicker the stock. For example 80gsm is often used for photocopying. 90-100gsm is used for letterhead and with compliment slips. 150-170gsm is a good weight for leaflets and brochures. 200gsm and above is referred to as card or board rather than paper.

What is bleed?

This is an extra amount of the background/image which extends beyond the trimming edge of the page. This ‘extra’ gets chopped off when the page is trimmed to the finished size. We need it so you don’t see little strips of white at the edges of the finished job.

How long will it take to receive my completed order?

Once we have approval to print most orders are produced within 2-3 working days. Delivery is usually an additional day. This can change on volume orders for example 20,000 A5 leaflets we would advise a longer production time. We will always keep you updated and in the loop of your expected delivery times. If you need your print for a specific deadline please ensure that you let us know and so that we can help, we will do our best to honor your requests for quicker delivery if it is in our power to do so.

How will my order be delivered?

You will receive your order via a reputable delivery company.

At what resolution should I save my photos and graphics?

Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

How do I go about getting an quote from you?

Tte best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of the team.

Why do the printed colours look different from the colours on my screen?

In short, printers and monitors produce colours in different ways.
Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most—but not all—of the colours in the RGB colour model. Depending on the equipment used, CMYK generally matches 85–90% of the colours in the RGB model.
When a colour is selected from the RGB model that is out of the range of the CMYK model, our print application chooses what it thinks is the closest colour that will match.

Can you provide layout templates to use in my designs?

We certainly can, just choose the size you need below to download the PDF template. If you need a template in a different size or format just let us know.

Business CardA6A5, DL, A4A3A2A1, A0